The quality of our after-sales service has always been paramount in guaranteeing customer satisfaction. That's why our team of technicians is always ready to intervene quickly and efficiently on any problem you may have.
CK After-Sales Service: expertise at your service, recognized for its reliability
Our highly qualified technicians can handle a wide range of equipment, from monitors and IT hardware to printers and all the other products we offer. We offer precise diagnostics and solutions tailored to each situation, with the emphasis on repair rather than replacement.
In addition to our technical expertise, we offer customized services to meet your company's specific needs. For example, we offer preventive maintenance on your multifunction printers to anticipate and avoid breakdowns. We also offer immediate remote support with our Service Desk, and training courses to optimize the use of your equipment.
Transparency and satisfaction at the heart of our business
At every stage of our intervention, we keep you informed of the diagnosis, the proposed solutions and the costs involved. Through this clear communication, we aim to maximize your confidence in us, so that you can make informed decisions. Our customers regularly testify to their satisfaction with CK after-sales service. They particularly appreciate our responsiveness, professionalism and ability to quickly resolve their technical problems - this is the feedback we receive from the surveys we carry out annually.
In fact, we're delighted to share with you our Net Promoter Score of 69.05 for the year 2023, and we're very proud of this result.
The Net Promoter Score (NPS) is used to measure the level of recommendation of a brand by its customers. It is calculated to assess satisfaction and loyalty at a given point in time, and to track the evolution of the customer/brand relationship. NPS ranges from -100 to +100... A good NPS is greater than or equal to 20, and the closer it is to 100, the better.
For us, it's an extra incentive to maintain a high level of customer service, while remaining as close as possible to our customers' needs.
Take a look behind the scenes of our technical department
When you choose CK as your partner, you benefit from fast, local after-sales service, provided by competent technicians and guaranteeing transparent communication at every stage of our interventions. Customer satisfaction will always remain our primary commitment, making us the ideal partner for your business needs, accompanying you on the path of your digital and technological evolution.
To find out more about our after-sales service,
visit our dedicated CK After-Sales Service page.