In a digital world where IT sits at the heart of companies’ activities, having access to responsive and reliable support is now a necessity rather than just an option.
This is where our IT maintenance services fit in – an arrangement that allows microbusinesses and SMEs to secure their IT environment and ensure continuity of service.
Why sign up for IT maintenance services?
An IT maintenance service is a support and assistance contract that covers your software solutions and/or infrastructure.
It ensures that your systems (servers, applications, EDMS solutions, printing etc.) are monitored, any incidents are handled quickly, and you have a technical partner ready to intervene whenever needed.
This service includes:
- Access to the CK call desk during opening hours as the sole point of contact.
- The ability to open a ticket and transparently monitor its progress.
- A commitment to providing a solution within a clearly specified deadline (SLA).
This means that you are never left to fend for yourself in dealing with an outage, bug or technical issue.
Two service levels to meet your particular needs
CK IT Premium
Support with “expedited” handling and resolution within shorter deadlines. Designed for demanding organisations that want to keep any interruptions to the absolute minimum.
CK IT Confortm
An option perfectly tailored to current needs, offering handling and resolution within a standard deadline at a reasonable cost
Each option includes a certain number of hours. This gives you access to immediate assistance without having to worry about a “nasty surprise” in the shape of an unexpected bill when an incident occurs.
« Our IT maintenance services give you the assurance you need to be able to focus on your own activities with peace of mind, leaving the job of securing and monitoring your digital environment to the experts. »
Frédéric Bonnel, IT Director (CK)
What does this specifically involve?
Our IT teams provide you with multi-pronged support:
- Patch support: quickly handling incidents to get your work back up and running.
- Preventative maintenance: monitoring, updates and recommendations to prevent future outages.
- Personalised support: optimisation advice and monitoring of your solution.
Every intervention is documented in our monitoring tool to ensure full traceability and service that meets quality standards.
The benefits for your company:
- Control of costs: you know what is included in advance.
- Responsiveness: you gain time to resolve issues.
- Peace of mind: you are supported by our teams of CK experts.
- Flexibility: you chose the service level that fits your criticality and budget.
Our IT maintenance services give you the assurance you need to be able to focus on your own activities with peace of mind, leaving the job of securing and monitoring your digital environment to the experts.
